Terms and General Policies Overview:

Shipping Delivery Address: All delivery orders must be placed with a valid residential or commercial address.

We do not ship or deliver orders to P.O. Box, APO, or FPO shipping address.

Any orders with shipping addresses outside the USA Lower 48 States can not be processed or delivered at this time.

Shipping/Payment Policy Overview: We ship all orders immediately upon verifying your payment option used via PayPal or Authorize.Net. Most of our customers have verified PayPal accounts and their orders are processed and ready for shipping within 5 minutes. If you do not have a PayPal account and pay with a credit card - your first order could take up to 24 hours for verification and for us to receive approval from PayPal. However, the average time for this process is usually only between 1-8 hours.

Shipping Options: We offer the following optional expedited shipping services: Same Day RUSH fee of $25 and a Next Day EXPRESS fee of $10.

Both of these additional services can be added to any order, with any shipping option selected.

To ship the Same Day (RUSH) you place your order it must be received by 12 Noon EST (eastern).

To ship the Next business day (EXPRESS) your order must be received by 3:00pm EST, orders placed after 5:00pm EST on normal business days will be processed the following business day.

Please see our SHIPPING OPTIONS category for details and ordering.

Handling Included Under $100: There is a $2 handling price included in the shipping price for any order placed under $100 subtotal.

No Handling Over $100: There is no handling price for orders placed with a subtotal over $100.

Merchandise Returns - RMA# Form: Please contact us first if you have to return any merchandise!

We will need to send you an RMA# and email you a PDF form to print and include the form with your returned item.

This process allows the returned item to be easily identified in our shipping station. The process of requesting and receiving an RMA# is quick, easy, helping avoid any processing delays from unidentified returns.

Returns received without an RMA# form attached will inevitably be delayed, because the return will need to be manually traced-back to be identified, a process that could take upto several days.

Received returns with an RMA# form attached will be processed automatically, and the new item will be shipped out the same day directly to your customer.

Merchandise returns are allowed for the following reasons:
1) Any defective, or inoperable merchandise.
2) Any apparel which is the wrong size, item doesn't fit. (Apparel related)

Please contact Support if you happen too receive a defective item, we'll replace it free of charge immediately.

Cancelled Orders: If you wish to cancel an order prior to taking delivery of the merchandise there is a $50.00 cancellation fee, or 25% of the order total (whichever is greater).

Please contact us via phone or email to cancel an order. If by email please include your: order number, your name or customer name, and delivery (mailing) address. Or reply back using the email order copy receipt of your invoice you received which will give us the information we need to process the cancelation.

Shipping Related Damage - Accidental, unforeseen circumstances or natural distasters (acts of God): In the very-rare case your order, in whole or in part is damaged by a shipping carrier due to a vehicle accident or other unfortunate accident, please be aware and understand that the recovery order claim must be directly filed with that particular carrier.

Hotdandy Wholesale cannot be held liable or refund an order amount for any accident involving the shipping company or freight carrier. Please contact us if this would happen and we will help you process the claim to receive your order amount. 

Warranties: All of our products carry warranties and some carry extended warranties. Check the item description for the manufacturer warranty information, or contact Support for any assistance.